October 22, 2024
Cebu Pacific is actively addressing passenger concerns regarding delayed bags due to ongoing technical issues with the baggage handling system at Ninoy Aquino International Airport (NAIA) Terminal 3.
We are working closely with the New NAIA Infrastructure Corp. (NNIC) which is also exerting every effort to resolve the technical challenges as quickly as possible and restore normal operations.
CEB has established a dedicated team to manage the situation. Passengers were given the choice of having their bags delivered to their destination or picking them up at the airport for domestic flights. For international flights, a similar option was available along with delivery services for passengers with onward destinations. Our teams are doing everything in their power to expedite baggage deliveries and ensure all affected passengers are assisted promptly.
We understand the inconvenience this has caused and appreciate our passengers’ patience and understanding.
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