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Users of Grab Philippines are up in arms over its policy of charging P50 to go passengers for GrabCar bookings that were cancelled due to drivers’ tardiness

Commuters hit Grab for ‘unfair’

P50 charge on canceled booking

Grab did it again.

Grab Philippines, which is enjoying a virtual monopoly of the car hailing services in the country, was lambasted yesterday by commuters for its new policy of charging P50 for cancellation of GrabCar bookings due to late or no-show drivers.

“Why will I pay your driver P50 fee kung hindi naman siya makontak at hindi siya dumating (when he couldn’t be contacted and did not even showed up) after almost 30 minutes at hindi siya moving sa map app n’yo (and he is not moving in your map app?) This is unfair,” an enraged Grab passenger wrote online.

Only recently, Grab’s thousands of passengers were also up in arms against the car hailing service provider for its alleged overpricing charges particularly during rush hours.

The Land Transportation Franchising and Regulatory Board (LTFRB) and other concerned regulatory government agencies were conducting a probe into the complaint.

“Gaano karaming P50 ang kinukuha n’yo sa mga kawawa at walang kalaban-laban na consumers n’yo (How many P50s are you getting from your poor and vulnerable commuters?)” the passenger added.

Several other passengers also expressed their disappointment online and joined the fray calling the new Grab policy a “modus,” while others call it a “scam.”

“Your driver is not moving, not replying, not answering my calls. Now, I am late, poor service and very unprofessional. After all the hassle, Grab charged me a P50 cancellation fee. Amazing job,” another furious passenger wrote, adding the policy is a “scam.”

Another annoyed passenger said– ”You charged me P50 for the cancellation fee because the car doesn’t want to go in front of my house and you want me to walk six blocks away?..”

The passengers once again appealed to the government’s regulatory agencies to put a stop on the alleged abuses of Grab to its hapless commuters, majority of whom are common employees who only wanted to be home early after a day’s rigorous work.

For the last five years, Grab virtually monopolized the car hailing service after its rival, Uber, in 2018 stopped operations.


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