Laguindingan, Misamis Oriental — Under the new operations of Aboitiz InfraCapital Laguindingan Airport Corporation, Laguindingan International Airport (LIA) continues to advance its commitment to honest and excellent service.
Recently, two housekeeping personnel from Xceptional International Services and Safety Corporation (XISCO), an integrated facility management partner at the airport, demonstrated remarkable integrity by returning lost cash to its rightful owners.
On June 4, 2025, Norle Opena found a bag containing approximately Php 464,000 and ensured it was promptly returned. A few days later, on June 8, 2025, Josephine Legaspi discovered another bag with about Php 13,700, which she also safely turned over.
“Their actions remind us that, amidst our large-scale projects, it’s the small, everyday decisions we make that define us as a team. Integrity is a value we practice daily. Norle and Josephine — thank you for setting a shining example of accountability and trustworthiness,” said Aboitiz InfraCapital (AIC) President & Chief Executive Officer Cosette V. Canilao.
“Stories like these remind us that every role, every task, and every individual effort contributes to something much bigger. It’s this shared commitment to our values that will guide us as we continue transforming Laguindingan,” Canilao added. All items have since been reunited with their owners, thanks to Norle’s and Josephine’s dedication and strong values. Their actions highlight LIA’s core values of honesty, integrity, and service, and embody the true spirit of Mindanawon hospitality — where every gesture is guided by genuine care, trust, and respect.
Last April 2025, LIA implemented an Aviation Customer Service Excellence Training for airport frontliners. This specialized customer experience (CX) training, conducted by Mactan-Cebu International Airport (MCIA) operator Aboitiz InfraCapital Cebu Airport Corporation (ACAC), is part of AIC’s long-term vision to transform LIA into a modern, efficient, and customer-centric gateway for Northern Mindanao—supporting the region’s growth and improving travel for both domestic and international passengers.
The training program equipped frontline airport staff with the skills needed to anticipate and address passenger needs more effectively. It covered communication, customer empathy, cultural sensitivity, handling diverse passenger concerns, and even basic grooming. The training also instilled AIC’s service values and mindset into the airport workforce to create a consistent and elevated airport experience.
AIC’s CX programs are modeled after its successful implementation at MCIA, where sustained improvements in service quality and passenger satisfaction have earned international recognition.
MCIA, which currently holds a Level 2 Airport Customer Experience Accreditation from Airports Council International (ACI), earned last March the 2024 Airport Service Quality Award for Best Airport (5 to 15 Million Passengers Per Annum) in Asia-Pacific from ACI.
AIC aims to replicate and localize this success for LIA and build an airport that is responsive to evolving traveler needs and regional demands.
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