After the Office of the President gave the Department of Agrarian Reform (DAR) a pat on the back, the Civil Service Commission (CSC) took its turn in commending the department for exemplary performance in resolving all transactions and complaints referred to it last year.
In a two-page congratulatory letter addressed to DAR Secretary Conrado Estrella III, Maria Luisa Salonga-Agamata, director of the CSC-Public Assistance and Information Office, cited the DAR for resolving all 23 transactions and nine complaints elevated by the CCB (Contact Center ng Bayan) to the DAR from January 1 to December 31, 2022.
“Thank you for continuously partnering with the CCB in ensuring that all the feedback is acted upon/resolved as soon as possible. We look forward to our continued partnership in providing efficient and effective public service,” Agamata stated in her letter.
The CCB serves as the public feedback mechanism of the CSC. It seeks to promote accountability among government agencies by providing customers with accessible channels to report feedback on government frontline services.
It was established by virtue of the Republic Act No. 9485, otherwise known as the “Anti-Red Tape Act of 2007” and CSC Resolution No. 1400995 issued in July 2014.
Estrella expressed his deep appreciation for the compliment and assured the CSC and the public, in general, that the DAR would continue exerting and exhausting all efforts in a timely manner to address issues and concerns affecting the people.
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