Geared towards innovation to fulfill the changing needs of its customers, Robinsons Bank has once again caught the eye of global industry experts as it received recognition in the Asian Banking & Finance Retail Banking Awards 2021.
RBank Sign Up has been named as the Service Innovation of the Year while the GO!Salary Loan Online was recognized as the Consumer Finance Product of the Year.
Leveling up the customer experience
Nowadays, many Filipinos will choose to do everything online and from the safety of their homes as the threat of the pandemic continues. That is why RBank came out with the RBank Sign Up, an award-winning innovation that lets clients open a bank account online in just a matter of minutes!
It’s fast, easy, and hassle-free! Clients just need one (1) ID, and a mobile phone with internet connection to get started! The bank account details can be received within minutes, and the best part is – there’s no need to go to the branch!
RBank also offers a range of products from a basic deposit account that only requires an opening balance of Php 100 to an IPONsurance savings account (comes with free life insurance) for a minimum average daily balance of Php 20,000.
To date, more than 30,000 Filipinos have opened an account through RBank Sign Up. Open a bank account today when you download the app the Google Play or App Store.
RBank Sign Up, the first online bank account opening app to launch during the pandemic, has received numerous awards including the Omni-Experience Innovator Award from the International Data Corporation (IDC), the Most Innovative Retail Banking Product 2020 from the International Business Magazine, and Most Innovative Digital Banking Product 2021 from the World Economic Magazine.
Financial flexibility within reach
While the pandemic caused disruption in the lending business of several banks, RBank’s GO!Salary Loan Online program was able to resume its activities mid-2020.
Its end-to-end digital process significantly improved the experience of the Bank’s corporate partners and customers as processing time significantly reduced from 1 to 2 weeks down to 1 to 2 working days.
Furthermore, the innovation reduced man-hours, and maximized productivity. It also reduced risk factors and increased efficiency in the loan approval process.
Its digitization also allowed the Bank to partner with companies in far areas of Luzon, Visayas, and Mindanao.
In 2020, the GO! Salary Loan Online has been recognized as the Most Innovative Digital Transformation Initiative in the Philippines, by The Global Economics.
Robinsons Bank continues to chart its path towards digitization with the goal of creating products and services that will enhance the customer experience to provide easier and more convenient banking services to clients.
The Asian Banking and Finance recognizes the banking leaders that have “introduced groundbreaking retail banking products and services that proved to be industry game changers.”
Robinsons Bank is the financial services arm of the Gokongwei Group, one of the largest conglomerates in the Philippines. It currently ranks 18th among universal and commercial banks in the country, with assets amounting to Php 151.215 Bn Bn as of December 2020. The Bank is recognized as the Fastest Growing Retail Bank in the Philippines for 2019-2010 by The Global Banking and Finance Review; Fastest Growing Commercial Bank in the Philippines for 2019 and 2020 by the Global Business Outlook; and the Best Commercial Bank in the Philippines for 2020 by the International Business Magazine