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HomeThe RegionCAGAYAN DE OROPublic satisfaction rating of the PNP Region X increased during the first...

Public satisfaction rating of the PNP Region X increased during the first half of 2022

One of the vital components of public service is to ensure public order and safety. This is in consonance with the National Security Policy (NSP) 2017-2022 which outlines the national security policies of the government based on a realistic and profound outlook on the dynamic and evolving security environment.

In this regard, a study has been prepared by the Center for Inclusive Development Studies of the University of Science and Technology of Southern Philippines in collaboration with the Regional Community Affairs and Development Division Committee on Community Engagement of the Philippine National Police Region X.

Public safety information

The study aimed to ascertain the perception of the community on safety and security, respect, and trust in the PNP Region X. It is a feedback mechanism to determine the public’s satisfaction with the PNP’s community engagement in the region. The results then serve as the basis for recommending an intervention plan designed to enhance the community’s satisfaction with the performance of the PNP. Data were obtained from 12,740 randomly selected survey participants and 117 purposively selected key informants.

The results of the independent community satisfaction survey strongly suggest that the community is highly satisfied with the PNP’s community engagement programs, projects, and activities. This is particularly with regard to the perception of the community on safety and security, respect, and trust in the PNP Region X. This expressed favorable perception towards the PNP in Region X indicates that the police are performing their duties and responsibilities to the community they pledged to serve. In fact, none of the 12,740 survey participants disagreed with the statement that they feel safe and secure in their community because the police are doing their job.

However, narratives from the two key informants negated this perception because of the recent incidents of hold-ups and robberies in conspicuous places in Cagayan de Oro City. This explains why some members of the community are still apprehensive of the safety and security of their family members.

This implies the need for the PNP to continue to strengthen police operations that ensure the community’s safety and security. Despite these results, the community’s trust and respect ratings have considerably improved as compared to the 2021 survey. Thus, it is safe to say that the community’s satisfaction with the PNP’s engagement has improved in less than a year. This study further concludes that through dedicated and concerted efforts of the community, the local

 government units, and the Philippine National Police (PNP) Region X, the peace and order situation has been fully managed to keep the region safe and secure.

In the words of Police Brig. Gen. Benjamin C. Acorda, Jr., PRO-10 Director, “These favorable results of the community satisfaction survey are the outcomes of the concerted efforts of the PNP and the various members of the community. “This means that the police’s attempt to be close to the community through outreaches and the active law enforcement operations have been felt by the people. “

He added that “the intensified illegal drug operations have been successful. “In fact, the PNP conducted 1,173 operations with 1,444 suspects arrested. As regards wanted persons, 2,022 operations were conducted, with 2,049 wanted persons arrested and 47 surrendered. We also reported the confiscation of more than 5,000 grams of shabu and 668 grams of marijuana worth more than PHP 34 million. Of course, we do not forget our community in geographically isolated and disadvantaged areas with our outreach programs and activities.


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