March 27, 2020
To Our Valued Clients:
I hope you and your family are safe and well.
In this difficult time, we in LANDBANK are committed more than ever to do our share in providing you unhampered service amid travel restrictions and other necessary constraints. We understand your need for financial access, and so we have taken the following steps:
Branches are open
While complying with the Enhanced Community Quarantine and other safety measures, majority of LANDBANK Branches nationwide remain open for your financial transactions. Starting March 23, 2020, all open Branches operate from 8:30 AM to 12:00 noon, until further notice. Please visit our website www.landbank.com and social media accounts for the updated list of open Branches.
Branches and ATMs are safe
We are implementing screening procedures in our Branches prior to entry. Likewise, we are strictly observing social distancing inside the branches by limiting the number of customers on seating capacity. In the same way, social distancing is observed while queuing for our ATMs.
While we encourage cashless and online transactions, we also ensure cash availability in all our ATMs should you need to transact via ATMs.
We are giving a 60-day extension for all Salary Loan and Credit Card payments with due dates of up to April 15, 2020.
Free interbank fund transfer
LANDBANK waived fees for fund transfers to other banks via InstaPay and PESONet starting 6:30 PM of March 18 until 11:00 PM of April 30, 2020.
LBP CARES Program
For commercial loan clients, we are giving longer tenor and grace periods as part of restructured loan amortizations. New loans can also be granted to clients affected by the crisis.
Business Continuity Management
We have activated necessary protocols to maintain normal banking operations as much as possible. A skeletal workforce of LANDBANK employees are reporting for duty in our head office, branches, and field units, while the rest are working from home, to ensure continued service delivery. The LANDBANK Board and Management continue to regularly hold online meetings to make decisions regarding ongoing developments and minimize operational disruptions.
During this time, we hope you stay at home and use our digital and online platforms for your banking needs. Our LANDBANK Mobile Banking App, iAccess, WeAccess, Link.BizPortal, Electronic Tax Payment System and Phone Access are available for your necessary transactions.
While we face an unprecedented crisis, rest assured of our commitment to remain in the frontlines and provide you uninterrupted service.
We are banking on the Filipino spirit that we can rise above this adversity together.
Thank you for your continued trust and support.
CECILIA C. BORROMEO
President and CEO
Land Bank of the Philippines