The Government Service Insurance System (GSIS) has set up its first full-time service desk in Romblon, benefiting over 9,000 members and pensioners in the province after the signing of a memorandum of agreement (MOA) with Romblon Governor Jose “Otik” Riano and Romblon State University (RSU) President Merian Catajay-Mani today at the GSIS head office in Pasay.
This developed after President Ferdinand Marcos Jr. urged government agencies to make it easier for the public to transact with the government.
“With the GSIS Romblon Service Desk, our 9,348 pensioners and members in Romblon will now enjoy the convenience of transacting with GSIS without having to leave their province. Before, they had to travel for 20 hours via ferry and spend around P5,000 just to go to the nearest GSIS branch office in Batangas for their GSIS transactions,” GSIS president and general manager Wick Veloso said.
Through the service desk, which is open eight hours a day from Monday to Friday, members and pensioners can apply for loan and claims; enroll for and claim their eCard where their benefits are credited; update their records; and comply with the Annual Pensioners Information Revalidation, among others.
RSU offered GSIS a 60-square meter building strategically located near government offices such as the Odiongan municipal hall, Land Bank of the Philippines, RSU Hospital, Odiongan South Central Elementary School, Bureau of Internal Revenue, Philpost, and barangay halls.
“We thank RSU and the Provincial Government Office of Romblon for extending their resources so that we can serve our members closer to their homes. Kapit-bisig tayo para patuloy nating maibigay ang magandang customer experience sa ating mga miyembro at pensiyonado,” Veloso said.
For his part, Gov. Riano said, “the establishment of a GSIS service desk in the RSU main campus brings public service closer to the people. Thank you to the GSIS team.”
While Dr. Catajay-Mani stressed, “we are hopeful that this collaboration would be successful in making a positive and significant impact to the lives of our stakeholders and the community.”