by Jamalodin B. Mutto and Lou Ellen L. Antonio
KAUSWAGAN, Lanao del Norte (PIA)–The Department of Tourism (DOT)-10, in partnership with the local government here, developed the skills of the 60 frontliners of the 6th Organic Asia Congress, a prominent international event for organic agriculture that will be held in June.
As part of the delegation management, the DOT-10 trained the workforce that will welcome the visitors and participants of the congress with the Filipino brand of service.
The three-day training, dubbed “Filipino Brand of Service Excellence and Tour Guiding Orientation,” is based on the foundation of Filipino core values, which include Malikhain, Makatao, Makakalikasan, Makabansa, Masayahin, May Bayanihan, and May Pag-asa.
“This training program enhances what we have already and teaches front liners to be able to exude these qualities in entertaining our tourists so that they have that wonderful experience and will keep coming back to our region, Lanao del Norte and Kauswagan,” said DOT-10 Regional Director Marie Elaine Unchuan.
Meanwhile, Farida D. Barandia, an employee of the local government of Kauswagan, is thankful for the training. She learned strategies and techniques for handling complaints from guests.
“Ang training is dako kaayo ang tabang sa akoa, especially on how to handle guests, unsaon namo pag-guide sa ilaha, pag-entertain, to give them an overview of our municipality. Thankful kaayo m isa DOT-10 for conducting this kind of activity in helping us sa LGU para mahatag namo ang best service para sa guest nato sa umaabot na congress,” she said.
(The training is a great help to me, especially on how to handle guests, how we guide them, entertain them, and give them an overview of our municipality. We are very thankful to DOT-10 for conducting this kind of activity and helping us in the LGU so that we can provide the best service for our guests in the upcoming congress)
Also, Mayor Rommel Arnado is very happy that DOT-10 is helping to plan the upcoming international event. He said the training will equip the hospitality workers with skills and knowledge to ensure that the Philippines is well-represented, as Filipinos are known for having great hospitality.
The participants were from different government agencies and institutions, namely Mindanao State University-Naawan Campus, Doña Laureana Rosales School for Practical Organic Agriculture, LGU Kauswagan, Department of Agriculture-10, GNPower Kauswagan, and LGU Iligan. (JBM&LELA/PIA-10/Lanao del Norte)