Cagayan de Oro City – In solidarity to the 10th anniversary celebration of the Civil Service Commission’s (CSC) Contact Center ng Bayan (CCB), the Department of Agriculture – Regional Field Office 10 (DA-10) participated in the Isang Dekada ng Paglilingkod Virtual Summit organized by CSC on Tuesday, September 27.
The Human Resource Management Section (HRMS) of DA-10 gathered select employees of the agency representing each division to take part in said summit through a virtual set-up in its compound.
CCB is the pioneering Philippine government’s feedback facilities, serving as the bridge between the government and the people. Since its launching on September 27, 2012, it has been an avenue for Filipino citizens to lodge their concerns on government transactions.
Grounded on the Anti-Red Tape Act of 2007 (Republic Act No. 9485) and the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 (Republic Act 11032), CCB is instrumental to government offices’ effort to be more responsive of the peoples’ needs by attending to and resolving their complaints over government services.
To mark its 10th founding year, it honored top 20 performing government agencies with the highest resolution rates of the complaints lodged to CCB.
The agencies are namely: DPWH, MMDA, POEA, DOLE, DFA, BOI, PNP, LTFRB, Local Water Utilities Administration (LWUA), BOC, DSWD, DILG, NBI, PSA, DENR, LRA, SSS, PRC, DepEd and Pag-IBIG.
With the recognition received by said government agencies, DA-10 OIC-Regional Executive Director Carlene C. Collado also encouraged the DA personnel to follow their footsteps, putting more premium in the better delivery of service to agricultural stakeholders.
Through the occasion, CSC further called on government offices to champion ethics, accountability and integrity in building citizen-centric Philippine government.