DURING its 70th anniversary Wednesday, the Bureau of Customs District Collection 10 inaugurated its Customer Care Center – a first in the country.
District collector John Simon said the Customer Care Center will receive and handle all transactions under the no-contact policy in compliance with Republic Act 10032, otherwise known as the Ease of Doing Business Act.
It is expected that all transactions will be completed within 30 minutes from the electronic lodgement of the Customs Entry Declaration Documents to the actual release of the cargo in the importers premises as according to ASEAN standard.
Along this line, the BOC and its stakeholders such as brokers and shippers signed a memorandum of understanding by Wednesday afternoon to see to it that the streamlining of bureaucracy in the Customer Care Center is implemented.
The MOU sets for the term and understanding between Bureau of Customs, Mindanao International Container Terminal Services Inc., Golden Sun Cargo Examination Services Corp., Chamber of Customs Brokers Inc., Customs Brokers Representatives Association, various shipping lines and PHIVIDEC Industrial Authority.
The memorandum aims to clearly set forth the facilitation of the movements of cargo especially on the transfer of containers subject to examination from the Mindanao Container Terminal yard to the Customs Clearance Area – Designated Examination Area (CCA-DEA).
It will also outline the responsibilities of each signing parties to guarantee smooth operation and at the same time to safeguard the interest of both the port operator and the government.
“The memorandum of understanding will help us address problems like port congestion. If there are also delays on documents we already know what to do and who to talk to if problem arises,” Simon said.
One of the components of the Customer Care Center is the the First ASEAN Standard Time-Cargo Releasing System (FAST-CaRes) Project.
The program which is a first in the country will adopt an ASEAN standard time of 30-minutes from the electronic lodgement of the Customs Entry Declaration Documents to the actual release of the cargo in the importers premises.
FAST-CaRes was tested on November 9 when a 27,500MT shipment of anthracite coal by the Philippine Sinter was released in 25 minutes.
On October 28, Pilipinas Kao was able to release its shipment of 2,500MT of methanol in 26 minutes.